Cheshire Wags logo Pedigree dogs groomed by Cheshire Wags

0790 999 3291

WAGS Wash and Groom Services FAQs

Click on any of the dog grooming frequently asked questions below, or scroll down to view the full list:

  big dog with questions
What do I need to do?
What do I need to supply or prepare?
What if I don’t have space for the WAG Van to park up?
Can I stay with my Dog?
When should I start having my dog groomed?
How long does a groom take?
Do you do show-clips?
Will my dog be safe?
How do you cope with big or heavy dogs?
Can you deal with aggressive or difficult dogs?
When should my dog be groomed?
How can I maintain the appearance?
 
What is "matting" and how do I get rid of it?
Can you groom more than one dog at a time?
Can you micro-chip at the same time as grooming?
Where does the water come from on your van?
Do you use fresh, clean water for shampooing?
Where does the water go after shampooing?
Do you use fresh towels for each dog?
Do you disinfect after each dog?
Do you treat for fleas?
What shampoo and grooming products do you use?


Q: What do I need to do?

A: Pick up the phone or send us an email. It’s a good idea to discuss with the groomer what you would like doing before making the appointment especially if it’s your dog’s first time.


Q: What do I need to supply or prepare?

A: Just an electricity point and your dog! Please ensure your dog has been fed, watered and toileted before grooming.


Q: What if I don’t have space for the WAG Van to park up?

A: Simple - Bring your dog to us!! We do not use ‘waiting cages’ and so will groom your dog straight away using the same one on one care within the van. We then just call you when your dog’s ready for collection. Please contact us if you’d like to discuss this service.


Q: Can I stay with my Dog?

A: We don’t encourage owners to stay with their pets but if you have a nervous dog and you prefer to be around, we will ensure you can see what’s going on in the mobile salon.


Q: When should I start having my dog groomed?

A: As a puppy at around 12 weeks old. We offer a familiarisation service for your puppy at greatly reduced rates. These shorter and gentle sessions will introduce him to the grooming routine and allow a bond to develop between puppy and groomer.


Q: How long does a groom take?

A: Depends on the service being provided but please allow two hours for a full groom. Puppy grooms take one hour.


Q: Do you do show-clips?

A: Yes. These take longer and prices can be provided on request.


Q: Will my dog be safe?

A: Completely. We carry restraints, leads and have a ‘gate’ to the van. The bath has a safety door and is deep enough to prevent escape.


Q: How do you cope with big or heavy dogs?

A: We have a full-size hydraulic table that allows us to raise and lower the dogs into the bath and place at the right height for grooming. We have a large on-board hydro-bath that fits most large dogs and our water tank supplies plenty of hot water. Van space however prohibits the grooming of extremely large, giant breeds, or any dog requiring two handlers, and your dog will be safely groomed by Cheshire Wags on traditional salon premises. Prices and address of salon provided on request.


Q: Can you deal with aggressive or difficult dogs?

A: Sometimes a dog will dislike excessive handling and become anxious or aggressive. We carry muzzles to protect the dog from causing damage to himself and the groomer. Only one dog at one time is groomed in the van thereby reducing the risk of conflict with other dogs, and to maintain a calm atmosphere. We are experienced handlers and if a dog is too aggressive or simply very unhappy being groomed, we will not pursue it and will return to the owner at no charge. If a dog is regularly too anxious or aggressive to groom we will recommend a veterinary groom under sedation.


Q: When should my dog be groomed?

A: Depends on the growth-rate of the coat but most breeds will need trimming at least every 6 weeks. The weather affects a dog’s coat and you may find it grows quickly in the summer and needs more washing and tidying in the winter.


Q: How can I maintain the appearance?

A: Keeping the coat matt-free with regular brushing and combing is essential. A regular professional groom will mean your dog will keep a good shape and texture to its coat for all its life.


Q: What is "matting" and how do I get rid of it?

A: These are knots and clumps of hair that you can’t run a comb through. Matting can be uncomfortable for the dog, cause itching, skin irritations, collect dirt and parasites and become tighter and worse in the wet. The best treatment for severe matting is to clip the coat short however most matting can be removed by careful brushing when the coat is dry and the use of a de-matting tool. Matting removal can hurt the dog and professional removal is recommended.


Q: Can you groom more than one dog at a time?

A: No. But we take appointments for more than one dog at one address and will groom one after the other. There are discounted rates for this service.


Q: Can you micro-chip at the same time as grooming?

A: Yes. It is done as the last stage of the grooming process if required. For more info see our dog grooming services page.


Q: Where does the water come from on your mobile dog grooming van?

A: We have a large, heated water tank sufficient for 8 medium sized dogs per day. It is re-filled each morning.


Q: Do you use fresh, clean water for shampooing?

A: Yes. The hydrobath contains a sophisticated pump and filtration system that cleanses and re-circulates the water for each dog. Each dog will have fresh, clean, heated water for its bath and groom.


Q: Where does the water go after shampooing?

A: Water is released from the base of the van over gutters and grids. For each shampoo, it expels no more water than washing a small car.


Q: Do you use fresh towels for each dog?

A: Yes.


Q: Do you disinfect after each dog?

A: Yes.


Q: Do you treat for fleas?

A: Yes. At your request, we use a preventative, organic Neem* shampoo, which reduces inflammation from flea bites and the scratching that goes with them. We also apply flea repellent drops post-groom to prevent re-infestation.

*The bark, leaves and oil of the neem tree have been used in India for several thousand years and around 75% of Ayurvedic remedies contain some form of neem. It is a very effective natural insect repellent and pesticide and is used on animals and humans to relieve itching and to cool and heal the skin. It is ideal for use on dogs with sensitive or problem skin.


Q: What shampoo and grooming products do you use?

A: If your dog has a skin condition and a prescription shampoo, please provide for us to use. We use only superior products that are organic, tearless, hypoallergenic and tested to the highest standards. We carry medicated, neem, moisture-rich and deodorising shampoos and conditioners at all times. As a cautionary measure, we never apply ‘scent’, perfumed grooming spray, or any other chemical product (other than flea drops if requested) to your dog, in case of allergic or adverse reaction.

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